Summary: FixOrPro AI respects your privacy. We process home repair descriptions, photos, and location data strictly to provide AI diagnostic recommendations, DIY cost estimates, and local contractor connections. We do not sell your personal data to third parties.
1. Information We Collect
When you use FixOrPro AI, we may collect the following information:
- User-Provided Content: Text queries, descriptions of home repair issues, and photos, short sound recordings, and short videos you upload for automated diagnosis. Sound recordings and videos can capture background voices or parts of your home, so please avoid recording conversations or private information.
- Lead Information: Name, phone number, email address, and ZIP code (general location) when you request detailed repair guides, cost estimates, or local professional matching.
- Technical Data: Browser type, operating system, IP address, device information, and platform usage metrics to ensure service security and performance.
2. How We Use Your Information
We use your information exclusively for the following purposes:
- To generate real-time AI diagnoses, DIY material checklists, and estimated repair costs.
- To create your repair estimate and, only if you ask, to help connect you with a local repair professional. We do not sell your personal information.
- To operate, evaluate, and enhance our platform performance and diagnostic accuracy.
3. AI Processing & Third-Party Vendors
To deliver instant diagnostic results, user-provided inputs (descriptions and uploaded images) may be processed securely via enterprise AI service providers (such as Google Cloud / Gemini APIs). These external processors adhere to rigorous enterprise data protection standards and do not use your proprietary inputs to publicly train models.
4. Cookies and Affiliate Tracking Technology
We use essential cookies and browser storage to maintain session states, navigation flow, and language preferences.
- Affiliate Tracking (Amazon Associates & Angi): FixOrPro AI participates in affiliate and lead-referral marketing programs, including the Amazon Associates Program and the Angi contractor referral program (via CJ Affiliate). Third-party tracking technologies (such as affiliate tracking URLs and cookies) may be utilized to record qualifying referrals and purchases made on partner merchant and contractor sites without collecting personally identifiable banking information.
5. Outbound Links & External Services
Our platform contains outbound links to third-party merchant sites (e.g., Amazon.com, HomeDepot.com). We do not control and are not liable for the privacy practices, content, or product availability on these external websites.
6. Data Protection & Retention
We implement standard technical, organizational, and physical security safeguards to protect your personal data from unauthorized access, alteration, or disclosure. Uploaded diagnostic photos, sound recordings, videos, and session logs are stored on our servers and may be reviewed by FixOrPro to improve diagnostic accuracy. Photos, sound recordings, and videos are automatically deleted 90 days after upload. To ask us to delete a file you uploaded, contact us at contact@fixorpro.com.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: